SHIPPING

Each Product Seller on Petstore.com sets their own policies and practices regarding shipment. Purchasers are responsible to read the Product Seller's shipping policies before purchase, as a purchase constitutes acceptance of Product Seller's shipping policy. 

For products sold by the Product Seller Petstore, delivery will be F.O.B. point of shipment. Unless otherwise directed by Purchaser, Petstore.com will pre-pay the freight and bill Purchaser for shipping and handling charges. Purchaser assumes all risk of loss during delivery of products. In the absence of instructions to the contrary, Petstore.com or the Product Seller, on behalf of the Purchaser, shall exercise its own discretion as to the method of shipment to be used and the selection of the carrier but shall not be deemed thereby to assume any liability in connection with the shipment nor shall the carrier thereby be deemed an agent of Petstore.com.

If any package is lost or damaged in transit, the Purchaser must contact the Product Seller for a resolution. In such cases, the Product Seller is obligated to file a damage claim or missing package trace with the carrier. Purchasers accept that a resolution for a lost or damaged product may be delayed up to ten (10) business days while the carrier investigates the matter. If the Product Seller is offering insurance on the shipment, the Product Seller is required to procure and pay for shipping insurance.