Figo Pet Insurance Review 2026: The Only Major Provider Offering 100% Reimbursement

Updated July 22, 2026 · Based on independent analysis of pricing data, consumer complaints (BBB, Trustpilot, ConsumerAffairs), and industry evaluations from MoneyGeek, U.S. News, and MarketWatch.

Introduction: Why Figo Stands Out in a Crowded Market

Figo occupies a distinct niche in the U.S. pet insurance market: it is the only major provider offering a 100% reimbursement tier. After you meet your annual deductible, Figo will pay every dollar of eligible vet costs for the rest of the year — leaving zero out-of-pocket on covered claims. Combine that with one of the shortest accident waiting periods in the industry (just 1 day) and a proprietary Pet Cloud app that tracks your pet's health records, and Figo becomes a serious contender for cost-conscious pet parents who want predictable financial protection.

In our 2026 analysis, Figo earned a MoneyGeek score of 4.37 out of 5, ranking fifth overall among 18 major pet insurers. It also holds a 4.42/5 for dogs and 4.23/5 for cats. However, the company is not without flaws — BBB complaints cite unexpected premium increases, and its claims-appeals process ranks near the bottom of the industry. This review breaks down exactly what you get, what you pay, and whether Figo is the right fit for your pet.

Key Features at a Glance

• Coverage types: Accident & Illness (single comprehensive plan — no accident-only tier)
• Reimbursement levels: 70%, 80%, 90%, or 100% of eligible vet bills
• Annual deductibles: $100, $250, $500, or $750
• Annual payout limits: $5,000, $10,000, or Unlimited
• Eligible pets: Dogs and cats, 8 weeks and older (no upper age limit for enrollment)
• Service area: Any licensed vet, emergency hospital, or specialist in the U.S., Canada, and Puerto Rico
• Wellness add-ons: Two tiers available (Non-Wellness and Essential/Extra wellness)
• Digital tools: Figo Pet Cloud app with live vet chat, GPS pet tracking, and digital health records
• Underwriter: Independence American Insurance Company (A.M. Best rated)

Pricing: What You'll Actually Pay in 2026

Figo's premiums land below the national average by roughly 11%, according to MoneyGeek. Average monthly costs across the country are:

• Dogs: ~$47/month (range $25–$65 depending on breed, age, and ZIP code)
• Cats: ~$14–$18/month (range $15–$35)

For context, the 2026 national average is $62.44/month for dogs and $32.21/month for cats (Pawlicy Advisor). Figo is, on average, $29/month cheaper than Nationwide and competitive with Lemonade and Spot.

Reimbursement Tiers and Sample Monthly Premiums

Below are illustrative monthly premiums for a 3-year-old medium mixed-breed dog in Illinois with a $250 annual deductible and a $10,000 annual limit:

*Example assumes a single $2,000 covered claim after the $250 deductible has been met for the policy year. Actual out-of-pocket depends on your deductible selection.

Important Note on the 100% Tier

The 100% reimbursement option is only available when you select a $5,000 or $10,000 annual limit — not with unlimited coverage. This is a deliberate trade-off: Figo lets you eliminate coinsurance entirely, but caps the total annual payout. For most pets, $10,000 is more than enough annual coverage (the average emergency surgery runs $3,000–$7,000), making this tier an excellent value for healthy pets with low expected claim volume.

Available Discounts

• Costco member discount: Up to 15% off for Costco members
• Multi-pet discount: Typically 5% per additional pet
• Annual-pay discount: Additional savings when paying the full year upfront
• Employer/affinity group discounts: Available through select partnerships

What Figo Covers (and What It Doesn't)

Included in the Base Accident & Illness Plan

• Accidents (broken bones, lacerations, swallowed objects, poisonings)
• Illnesses (infections, allergies, digestive issues, cancer, diabetes, arthritis)
• Hereditary and congenital conditions
• Diagnostics (X-rays, MRIs, CT scans, bloodwork, urinalysis)
• Surgeries, hospitalization, and prescription medications
• Rehabilitation and alternative therapies (acupuncture, hydrotherapy, chiropractic) — included in the base plan, unlike many competitors
• Dental illness (periodontal disease, gingivitis — but not routine cleanings)
• Behavioral conditions
• Prescription food and supplements (when treating a covered condition)

Common Exclusions

• Pre-existing conditions (curable pre-existing conditions may be reconsidered after 12 symptom-free months in some states)
• Parasite-related treatments (heartworm, fleas, ticks, roundworms, tapeworms) — unless no preventive medication exists for that parasite
• Routine wellness care (unless you add a wellness rider)
• Cosmetic procedures (ear cropping, tail docking, dewclaw removal)
• Breeding, pregnancy, and whelping costs
• Experimental or investigational treatments

Waiting Periods

Waiting periods are the time between your policy effective date and when coverage actually begins. Figo's waiting periods are among the most competitive in the industry:

• Accidents: 1 day (waived to 0 days in OH, PA, CA, NE, WA, MS, LA, NH, DE, ME, VT, MD, and HI)
• Illnesses: 14 days
• Cruciate ligament events (knee injuries): 6 months — can be waived if your vet completes a complimentary orthopedic exam within the first 30 days and finds no pre-existing issues
• Intervertebral disc disease (IVDD): 6 months

The cruciate ligament waiver is a standout feature — competitors like Trupanion and Embrace impose similar waiting periods but rarely offer a straightforward way to eliminate them.

The Claim Process: Fast but Not Flawless

How to File a Claim

1. Pay your vet directly at the time of service (Figo does not offer direct-pay to vets).
2. Submit via the Figo Pet Cloud app or online portal. Photograph or upload your itemized invoice and medical records.
3. Track status in real time through the app — you'll receive push notifications at each stage.
4. Receive reimbursement via direct deposit or check.

According to Figo's 2025 claims data, most claims close in just 3 working days. The company targets 3–7 business days for standard claims, which is in line with Lemonade and faster than Trupanion's historical averages.

The Catch: Claims Appeals

Where Figo struggles is the appeals process. In MoneyGeek's 2026 evaluation, Figo ranked last among 18 providers for claims appeals, with denied claims — particularly those involving pre-existing condition determinations — rarely reversed. If you disagree with a denial, expect a difficult path. This is the single biggest consumer complaint across BBB filings and Trustpilot reviews.

Pros and Cons

Pros

• Only major insurer offering 100% reimbursement — eliminates coinsurance entirely on covered claims
• Below-average premiums — 11% cheaper than the national average for dogs
• 1-day accident waiting period (and 0-day in 13 states)
• Cruciate ligament exam waiver lets you eliminate the 6-month knee injury waiting period
• Alternative and rehabilitation therapies included in the base plan — no add-on required
• Pet Cloud app includes live vet chat, GPS tracking, and centralized health records at no extra cost
• Costco member discount (up to 15%) for eligible shoppers
• No upper age limit for new enrollments
• Covers treatments in the U.S., Canada, and Puerto Rico

Cons

• Does NOT cover parasite-related treatments (heartworm, fleas, ticks) — a significant gap for breeds like Border Collies, Bulldogs, Terriers, and Persians
• Poor claims appeals performance — denials are rarely reversed
• 100% reimbursement only available on $5K/$10K limits, not unlimited
• Price transparency issues — BBB complaints cite unannounced premium increases of 150% or more at renewal
• Customer experience ranks 13th out of 18 providers nationally (MoneyGeek 2026)
• No accident-only plan — you must purchase full accident & illness coverage
• No direct-pay to veterinarians
• Trustpilot rating of only 3.4/5 (Average) and multiple unresolved BBB complaints

Who Figo Is Best For

• Pet parents who want zero coinsurance. If you hate the idea of paying 10%–30% of every $5,000 surgery out of pocket, Figo's 100% tier is the only mainstream option.
• Owners of mixed-breed pets who don't need unlimited annual coverage and want a predictable, affordable premium.
• Pet parents in states with waived accident waiting periods (CA, PA, OH, WA, and 9 others) who want coverage that kicks in immediately.
• Costco members who can stack the membership discount with already-below-average premiums.
• Owners of specific breeds where Figo is cheapest — Australian Mists and Central Asian Shepherd Dogs see savings of 41%–52% vs. national averages.
• Tech-savvy pet parents who want a single app for insurance, vet records, GPS tracking, and live vet chat.

Who Should Look Elsewhere

• Owners of parasite-prone breeds (Border Collies, Bulldogs, outdoor dogs in heartworm-endemic states)
• First-time insurance buyers who want phone-based guided support
• Pet parents who anticipate needing to appeal denied claims
• Owners who want unlimited annual coverage at 100% reimbursement

Frequently Asked Questions

Does Figo cover pre-existing conditions?

No. Like all major pet insurers, Figo excludes pre-existing conditions. However, in some states, curable pre-existing conditions may be reconsidered for coverage after 12 consecutive months with no symptoms or treatment.

Can I use any veterinarian with Figo?

Yes. Figo has no network restrictions. You can visit any licensed veterinarian, emergency clinic, or specialist in the U.S., Canada, or Puerto Rico. You pay upfront and submit a claim for reimbursement.

Does Figo offer direct-pay to veterinarians?

No. Figo operates on a reimbursement model only. You pay the full bill at the vet and receive reimbursement via direct deposit or check after your claim is processed.

How long does Figo take to pay claims?

Figo reports that most claims close in 3 business days, with a target window of 3–7 business days for standard claims. Complex claims involving extensive medical records may take longer.

Does Figo cover dental care?

Figo covers dental illnesses such as periodontal disease, gingivitis, and tooth extractions when medically necessary. Routine dental cleanings, cosmetic dentistry, and orthodontics are excluded unless you add a wellness rider.

Is there an upper age limit for enrolling my pet?

No. Figo has no upper age limit for new enrollments, which makes it one of the few insurers that will accept senior dogs and cats. However, premiums increase with age, and pre-existing conditions accumulated over a pet's lifetime will still be excluded.

Can I customize my deductible and reimbursement level?

Yes. You can choose from four deductible options ($100, $250, $500, or $750) and four reimbursement levels (70%, 80%, 90%, or 100%). Annual limits are restricted to $5,000, $10,000, or Unlimited — but the 100% reimbursement tier is only available on the $5,000 and $10,000 limits.

Does Figo offer accident-only plans?

No. Figo offers only one comprehensive accident-and-illness plan. If you're looking for a lower-cost accident-only policy, you'll need to consider competitors like Spot or Lemonade.

What is the Figo Pet Cloud app?

The Pet Cloud is a free companion app included with every policy. It provides:

• 24/7 live chat with licensed veterinarians
• GPS pet tracking and lost-pet alerts
• Digital storage for vaccination records and medical history
• Claim submission and real-time status tracking
• Reminders for medications, appointments, and wellness visits

How does Figo handle premium increases at renewal?

Like all pet insurers, Figo adjusts premiums based on your pet's age, veterinary cost inflation in your ZIP code, and overall claims experience. BBB complaints have cited renewal increases as high as 150% in some cases — a known pain point. We recommend locking in a policy while your pet is young and healthy to minimize long-term premium growth.

Is Figo accredited by the BBB?

Figo Pet Insurance, LLC is listed with the Better Business Bureau but has received complaints related to premium increases, denied claims, and pre-existing condition disputes. The company responds to BBB complaints on behalf of its underwriter, Independence American Insurance Company. Always read the policy documents carefully before enrolling.

Final Verdict: Is Figo Worth It in 2026?

Figo earns a solid recommendation for a specific type of pet parent: the cost-conscious owner who wants to eliminate coinsurance and doesn't need unlimited annual coverage. Its 100% reimbursement tier is genuinely unique in the market, and when paired with a $250 deductible and $10,000 annual limit, it delivers some of the most predictable out-of-pocket math in the industry.

The 1-day accident waiting period (and 0-day in 13 states) makes Figo particularly attractive if you've just adopted a pet and want immediate protection against injuries. The cruciate ligament exam waiver is another differentiator that competitors haven't matched.

However, Figo is not the right choice if you prioritize customer service, anticipate needing to appeal denied claims, or own a breed prone to parasite-related conditions. Its customer experience ranking (13th of 18) and poor claims-appeals performance are real concerns that show up consistently in BBB and Trustpilot reviews.

Bottom line: For healthy mixed-breed dogs and cats, or owners of breeds where Figo offers the lowest premiums (Australian Mists, Central Asian Shepherd Dogs), Figo's 100% reimbursement tier at below-average pricing is hard to beat. Get a quote through the Pet Cloud app or Figo's website — the process takes under 5 minutes and doesn't require a credit check.

About this review: This article was compiled from Figo's official policy documents, the Figo Pet Insurance FAQ, and independent 2026 evaluations by MoneyGeek (4.37/5), U.S. News & World Report, MarketWatch, Insurify, and Pawlicy Advisor. Consumer sentiment was assessed via BBB complaint filings, Trustpilot (3.4/5), and ConsumerAffairs. Pricing data reflects quotes gathered in Q2–Q3 2026 and may vary by ZIP code, pet breed, age, and selected coverage options. PetStore.com is not a licensed insurance producer and does not sell policies directly.